Thanks for the kind words. Here's the deal: I did the research and found out that the unhappy webmaster is from England and at the time of the initial request, I decided to NOT send the screeners because the freight to England was prohibitive and at the time (March 2003) my site was being besieged by literally dozens of fraudulent mailorders weekly, all originating in England... so I thought this was more of the same. The error was strictly mine.

An important note since my webmaster Susan has been villainized here: Susan immediately forwarded the e-mails in question to me for appropriate handling. She did her job.

I may be wrong, but it seems that this is what sparked this whole debate. Meanwhile, I agree: I need to take a closer look at our promotional image out there. Thank you for the heads up.

PEACE to all.
CSM
www.videoteam.com