Hello Toad Stool:

First of all: I will cease communicating with you if you insist on using childish names to describe Susan. If you think she's ineffective or unresponsive, I will discuss it. I will not participate in a discussion if you continue with terms like "braindead dork" or "bitch". I will treat you with the same respect that I treat my employees. This is a personal issue with me: I protect my staff from unfair attacks, which include epithets...

As to the specifics of your question(s):

I did not realize her name appeared in any capacity other than as webmaster. I will look into it. My question to you is: have you sent e-mails to me that have been unanswered? Since "Toad Stool" is unknown to me, please contact me with specific information. I would accept an e-mail that references this posting. As to e-mailers on anti-spam mechanisms: I don't know that we do that, nor do I fully understand what it means. Forgive me. Again, I will find out. Do I answer all mail addressed directly to me? Probably about 95%. Some falls through the cracks when I receive about 300 spams in a row and I accidently or unknowingly delete a real letter by mistake. I'm pretty good when it comes to my correspondence. Actually, I confess: I'm lousy at returning every phone call (I get hundreds - no joke)... but like I said: I'm conscientious with e-mails. Your remark that Susan ignores every piece of correspondence is false. I will not be firing her based on this thread alone. I know how these things grow out of proportion, and not always with justification. Again, I welcome an e-mail with that alleged list of names ("longer than my arm", to quote you).

OK, enough "he said/she said". Thank you for the constructive points. I'm always willing to investigate ways to improve.

Staying respectful,

CSM