Quote:

---

Some complainants allege the total moving cost exceeded the written estimate price given before the move, items were lost or stolen, or damages occurred during transport. Other customers complain they encountered difficulties submitting damage claims or receiving compensation for their losses. Many complainants allege late deliveries or additional charges were added to the total invoice cost which were previously undisclosed.

The company responds to complaints concerning additional charges by explaining customer had more items than they were aware of when they gave the estimate. The company addresses complaints regarding lost or damaged items by advising customers of the insurance coverage they purchased, and by advising them on claims procedures.

We suggest that consumers insist on a written binding estimate in advance of the move. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statutory liability is only $0.60 cents per pound.

For moves between states (interstate), if the final invoice exceeds the estimated amount, customer are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days.

Companies providing interstate moves are required to obtain a moving license through the Federal Motor Carrier Safety Administration. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration, located at 400 Virginia Avenue SW, Washington, DC 20024 or by calling (888) 368-7238.

The Better Business Bureau does not endorse, recommend, or disapprove of any company, product or service.

---