I just had a problem similar to this with graebel. They completely lost some pieces to my grand piano, and were two weeks late arriving at my new house. The original driver decided to quit and left the trailer full of my stuff on the side of the road halfway between the states I was moving between. They had to send the police out to find and secure the trailer.

My lawyer did send some silly letters, but I insured everything, so it was okay. They were actually pretty accommodating as they knew I had them by the shorties.

Moving companies are VERY shady. Don't let this go.

In fact I am almost about to get the entire move comped($7,000), on top of having the piano situation taken care of.

Someone journalist needs to do a piece in a national pub about these moving companies. They are fucking crooks.

Good luck.