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@Fiend- that may be exactly what the problem is. I didn't have a lot of confidence in the dude that showed up to work on the phone a while back. He had a cowboy hat, boots , talked like Gomer Pyle and didn't want to have to crawl under the house. 
@ WS- Thanks for reminding me -----shithead !
Ask if the service tech they are sending is an outside contractor or request a phone company employed union service. You have a slighty better chance of getting better service from a union telco employee than a contractor.....the contractors make money on the volume of calls they can claim to have completed. The union telco employees unsually don't give a shit how long it takes unless the weather sucks or its cutting into their lunch/nap time.
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