They replied:

"Alexander,

It’s actually Monterey Jack and white cheddar, not Mozzarella and white cheddar. We’re sorry you don’t like our style of cheese. We do definitely practice portioning when our customers are not around, and our people are typically very good and fair at what they do. If you feel like we shorted you on your taco, then I apologize, since it was not intentional. We don’t use utensils or scoops with lettuce or cheese, as we don’t wish to bruise the lettuce or clump the cheese. And tongs we feel are necessary for our barbacoa beef, carnitas (pork), and fajita vegetables. True – there can be some small variability in portions from time to time, but it is very rare that it’s noticeable from burrito to burrito (this would not be conducive to good business if everyone thought that everyone else was getting more or less than they were, therefore our people practice how to do these things often).

I was not aware that our menu board was missing our normal menu prices at our 283 7th location, and we’ll make sure to get that fixed, as it definitely is not intentional.

In any case, we appreciate your in-depth concern, and if you change your mind about visiting us again, we’d be happy to have you back, and my coupon offer still stands (I understand your reasoning for not accepting a coupon however). In the meantime, we wish you an excellent weekend."