NEW DELHI: US' largest drugstore chain Walgreens on Thursday announced a 10-year outsourcing deal with India’s BPO provider Genpact.
As part of the contract, Walgreens will shift its accounting processes and jobs to Genpact, a move that will involve transfer of at least 500 jobs.
This is Genpact’s fourth-large deal in past three months, signaling a gradual bounce back in the global BPO business market.
“We are definitely seeing a comeback with lot many deals in the pipeline of large value. This is also a large contract considering the number of people involved. We will also keep many jobs onshore and still be able to maintain margins,” Genpact president and CEO Pramod Bhasin told ET. He denied to disclose the exact size of the deal, citing non-disclosure agreement.