Hi EG,
Just two points.
You sent the e-mail and, as you say your request was granted. Taking the initial problems as given I don't really think you can ask for anything more than for ADT to have fully complied with your request. If I bought a faulty torch, asked the shopkeeper for my money back and he gave me it back, could I really feel hard done by. If ADT has followed your e-mail to the letter then are they not deserving of some credit?
Secondly you ask slightly cryptically if I have communicated my thoughts with others on the issue. If by this you mean is Drew/Steph aware that I agree with you that not being allowed to address your critics is unsatisfactory then I can tell you that 'yes' they are aware of my feelings.

Yours,
SNP.



Noel,
I'm just wondering, how did you communicate your feelings? Via post? E-mail? I never saw a post from you stating your position with them, but I've seen many from you here regarding our course of action and how we supposedly approached it in such a questionable manner. Honestly, I see a lot of your finger wagging directed towards us (obviously we aren't as swift as you...especially after the fact) but very, very little the other way.
As far as our letter being followed to the 'T', yes, it was. The e-mail was also posted and commented upon. Funny though it was never locked and I was unable to reply.