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Hi Noel,
In regards to your questiong our M.O. with ADT, well all I can say is that hindsight is always 20/20. I do stand behind our decision though and feel that we made the right choice.
You need to remeber one thing Noel, communication is a two way street. We sent an e-mail with a very simple request. Our request was granted and our letter posted for the world to see. Now I ask you: could that have been handled differently? Have you communicated your thoughts with others on that issue? I could be wrong, but I think you tend to look at things one way. What we could've, should've, would've etc. is all fine and good, but try to look at the big picture here.




Hi EG,
Just two points.
You sent the e-mail and, as you say your request was granted. Taking the initial problems as given I don't really think you can ask for anything more than for ADT to have fully complied with your request. If I bought a faulty torch, asked the shopkeeper for my money back and he gave me it back, could I really feel hard done by. If ADT has followed your e-mail to the letter then are they not deserving of some credit?
Secondly you ask slightly cryptically if I have communicated my thoughts with others on the issue. If by this you mean is Drew/Steph aware that I agree with you that not being allowed to address your critics is unsatisfactory then I can tell you that 'yes' they are aware of my feelings.

Yours,
SNP.