Those free speech haters at ADT are at it again . When will you people in the porn industry wake up and stop supporting those who are against everything you stand for ? The evil that is ADT must be stopped .

censorship on adt?

Drew from adt writes: it's a standard policy in our forum to close/discourage threads of a personal customer service nature. this same policy applies to our long term advertisers and non-advertisers alike. the two threads that spawned this ridiculous chain of events were actually started by the same Australian customer complaining about his order. The customer went so far as to post his order number, status updates, dates of personal correspondence and attempts to contact DVD Exotic to resolve the problems with his order.

The subsequent responses in each of the forum threads started by the jaded customer from steph and myself were instructions to this person that our forum is not a place to handle customer service issues. We in no way made negative statements towards DVD Exotic, the negative tone was directed at the customer. The threads were locked because our forum is not a place for retailers to update a customer on order status, not to prevent DVD Exotic from getting in touch with their customer base.

DVD Exotic neglects to mention that they used the "email member" function available in the ADT forum to contact their customers on several occasions when DVD Exotic's site and email service was out of commission for 10+ days. They had the ability to start a new thread of their own in order to update their customers on the general status of their recovery from catastrophe. We did not prevent them from doing so. Exoticgirl lost her posting privileges when we received her 'remove these posts or else' email. We did not ban their IP range or ExoticGuy's posting privileges. They are still able to access the site.

When people had nice things to say about Exotic we left it there for everyone to see. They even took the opportunity to promote themselves in the process.
Furthermore, ADT and DVD Exotic are in no way affiliated. Were we not doing them a favor by immediately discouraging and stopping extremely negative discussions started by seriously pissed of customers wanting to know where their orders were? We couldn't offer these upset customers any feedback or suggestions since we have no communication with the folks at DVD Exotic.