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Hi Stacy,

Steph has done this in the past. That is cut off threads that describe problems with distributors. Something about keeping such complaints to email between customer and company and off the Messageboard. Especially with companies that don't advertise.

This is my first time going to your website. DVDExotics I see what you mean by having problems. A lot of your links don't work.

You have some good prices. Especially for Simplex and RDL videos. However, I'm not buying anything from your company until I figure out why your customers were complaining.

Also, why don't you have an icon showing what is in stock or now. Are we supposed to order and be surprised whether it takes a week or 2 months.

Oh, finally. I also want to know if you look good.




Hi,
Yes, a lot of our links aren't working at the moment. We're getting those resolved as we speak. Most importantly, our search feature should be back up and running right away (due to the hack, etc. we have been forced to have new program scripts written).
Regarding customers and what they had to say, it's quite simple: people wanted to know why the site was down and/or where there product was. It was basically impossible to ship as our admin system was not accessable for quite some time. We also couldn't fetch customer details. Our merchant information however, was not affected as it's hadled through a seperate banking system. Obviously, this was not good for us or our customers, period. There were two posts regarding this matter on ADT. Despite what Steph has written we've had many, many positive remarks made regarding our site (all of those of course prior to the crash).
As far as shipping time goes, it should be listed by title. If it's here in stock it will say 'Ships Now'. If it doesn't, then it depends on the studio. Example: JM Productions ships in 2-3 Days. Devil's Films in 3-5. It all depends on the studio and stock level. I'm going to check our site right away as I'm wondering if this feature was disabled and needs to be re-set....
Indeed, our prices are very, very, low. In general, we beat any internet shops prices quite handidly. We have a kick-ass download system and we do our best for each and every customer. We are a three person operation with the single goal of providing top quality stroke material globaly.
Once again, the main reason for posting all of this is to let people out there know that we will not tolerate her actions. A site that is supposedly consumer friendly and acts as if it were an independent source for buyers, simply isn't. If Steph had simply not locked the negative posts and kept the thread open for discussion - both good and bad - we never would have asked her to delete any and all posts regarding DVD Exotic. But with her locking these posts and leaving her or Drews own negative comments with them, we feel that Steph is doing not only a disservice to our business, but to adult film fans as well.