Papa John's just replied:

"Mr. Alexander,

On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John's. We are truly sorry the problem from the restaurant caused your order not to
meet expectations. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times. Your comments have been sent to the Owners/Operators for this location and someone should be contacting you soon.

Thank you for taking the time to complete the Internet Feedback form.Your incident number is XXXX-XXXXXX; please refer to this number in any future correspondence. We want to encourage you to call your local Papa John's whenever you have questions or comments, but if we can be of further assistance, please visit us again at www.papajohns.com.

Sincerely,

Consumer Services Team"