This is my complaint:

I want to make the following complaints about my unpleasant experience that happened on 4/11/2009 at the 2026 Coney Island Ave (Brooklyn) location of Taco Bell/KFC restaurant (store # Y059006):

On Saturday (04/11/2009) I decided to have a breakfast at the Taco Bell (store # Y059006). At 10:07AM I approached the door of the restaurant and tried to open it, the door was closed. Then I checked the working schedule that was clearly posted on the left door and it indicated that on Saturday the restaurant opens up at 10:00AM. I though that it is not a big problem and that the Taco Bell will open up in a couple of minutes. As I waited I observed as how 3 employees kept walking around and doing something, and occasionally stopping for a quick chat among themselves. One of the employees has seen me try to open the door, when stopped trying to open the door the employee just kept looking at me, maintaining the eye contact and displaying no reason whatsoever why the door was locked past the opening schedule. Approximately 5 seconds after the eye contact with employee I just turned around and waited for the door to be unlocked. In total I waited 10 minutes before I turned around and went around the corner for the 7-Eleven convenience store for their breakfast special. After my purchase at 7-Eleven I went back to the Taco Bell, and already there were another 2 potential customers who were waiting for the door to be unlocked. Shortly after I arrived at the door, the door was unlocked and me with the other 2 people entered the restaurant. The 2 other customers were undecided with their order, so they let me first in line, so I could place my order. Since I already purchased my breakfast at 7-Eleven, I just wanted to buy the Cheesy Double Beef Burrito. At the register, the cashier Jenny kept loading the register with the coins/change for a couple of minutes, then she stepped away from the register and went into the kitchen/prep area of the restaurant for a quick chat with another employee. At 10:26AM I finally paid for my order, the cashier did not seemed to be interested in taking-in the orders and had a sour/irritated look on her face that made the transaction a bit awkward for me. After the acceptance of receipt I stepped aside so I could wait for my burrito. As I waited, I observed that there were no employees at the food preparation station to prepare my order. It took nearly 5 minutes for the Team Trainer Shawna to come to the prep station and to make the burrito that I have ordered. At 10:32AM I finally received my order, thanked and exited the restaurant. 10 to 15 minutes later when I began to unwrap the Cheesy Double Beef Burrito from it’s paper wrap I noticed that it was bursted and that a lot of cheese with the other contents were flowing out of the dough wrap.

Key Events in Chronological Order:
-At 10:07AM I came to the 2026 Coney Island Ave Taco Bell and waited for the door to open.
-At 10:17AM I left for the 7-Eleven convenience store for their breakfast special.
-At 10:21AM Taco Bell employee finally opened the door to the restaurant.
-At 10:26AM I finally paid for my order.
-At 10:32AM I finally received my order and left the Taco Bell.

Another issue is that for the past 5 or so weeks this Taco Bell location had it's "Why Pay More!" Value Menu priceboard/pricelist missing from the customer's view. I believe that it was replaced by the calorie board/list. This calorie board lists only calorie count for the items, but there are no prices listed on it. When I asked the cashier 5 or so weeks ago about this issue, she stated that she did not know where the priceboard was and that she was not sure about the prices of crunchy and soft tacos. I believe that in the city of New York it is illegal to undisclosed/hide the prices for the items that are offered in fast food restaurants. There is a law under the New York City's Administrative Code that is called Truth-In-Pricing Law (20-707 - 20-711).

Next issue is that the price of KFC Hot Wings Combo for the 5 and 10 pieces is missing from the priceboard. I believe that it was scratched off and that the new prices were never put on. This is also a violation of New York City's Truth-In-Pricing Law (20-707 - 20-711).

This kind of customer service is completely unacceptable, there is no reason whatsoever that can justify such situation that I have experience. No one should ever wait so long to get his or her order, this is completely unreasonable. If the store is scheduled to open at 10:00AM and if there is little to no line (0-3) people and if the order is reasonable (like 1 burrito in my case) then the customer should be out of restaurant by 10:05AM.

I guess that executives at Yum!Brands corporate do not care about this location and are not interested about customers experience, this means that this location will not turn profit if it will continue to operate so poorly. I will make sure that the word gets around (especially on the internet) about my unpleasant experience at the 2026 Coney Island Ave location. I will also let the New York City Department of Consumer Affairs know about the missing priceboard that should have been clearly displayed to the customer. This restaurant location used to be satisfactory and with friendly staff, now it's just a dirty slum with rude cashiers that just want to get customer's money and see them leave ASAP.

Here is the summary of my complaints:
-Opened late: 22 minutes late from regular schedule
-Uninterested and impolite employees: cashier Jenny
-Wall with hole and chipped/missing paint: this is just unpresentable/ugly, discourages the customers and creates an unpleasant environment.
-Dirty floor: crud and dirt on the floor tiles.
-Price is missing/scratched-off for the KFC Hot Wings Combo (for both: 5 and 10 pieces).
-No price board/list in the restaurant for the "Why Pay More!" Value Menu items.
-Improper order preparation: Double Cheese Burrito was made improperly because there was too much cheese inside.

I hope that Yum!Brands will take appropriate actions in order to resolve these and future issues that might happen, and that the company will have a good reputation among it's customers.

-Alex